Recalls

Cannabis product recalls are implemented to remove defective or potentially unsafe products from the market. Recalls may be initiated through one of the following pathways:

1. A licensee or Registered Organization (RO) may initiate a recall.  If a licensee or RO identifies the need for a recall, they must notify the Office of Cannabis Management (Office) at [email protected].
2. The Office may initiate an administrative recall when it becomes aware of an issue with a cannabis product that could adversely affect the health and safety of consumers. 

Recalls can be classified as: 

Level 1 - use or consumption could cause or has caused adverse health consequences

A Level 1 cannabis product recall will be initiated when internal or external sampling, consumer complaint investigations or inspections confirm a strong likelihood that biological, chemical, or physical contamination is found at a level where the product is considered adulterated, misbranded or mislabeled. Examples of contaminants include, but are not limited to: 

• Pathogens
• Undeclared Ingredients
• Chemical Contaminants
• Physical Contaminants
• Mislabeling 

Level 2 – use or consumption is not likely to cause adverse health consequences. 

Reasons for a Level 2 recall include, but not are limited to:  

• Smudged labels
• Product does not meet internal quality specifications
• Labeling or packaging does not meet regulatory requirements 

What should a Licensee or Registered Organization do once a recall has been initiated? 

A licensee or registered organization must notify the Office within 24 hours at [email protected] and a form will be sent requesting additional information.  

Licensees and ROs must have written plans and procedures for all quality assurance concerns, including a recall plan.  They should follow their policy and procedure for the duration of the recall. Additionally, the Licensee and RO will need to provide the Office with a weekly status report for the duration of the recall.  

Who determines the recall classification level? 

The Office will assist with determining the level of the recall.  

How will recalls be communicated to the Public? 

Any recalls the Office is made aware of or that are initiated by the Office will be posted for the public on this webpage. 

A licensee or Registered Organization should be prepared to issue recall notifications to both the public and to all in the supply chain who received the affected products.  

Have an incident with a cannabis product you would like to report? Click the button below to submit a ticket

Incident Report Form

Current Product Recalls

As of June 10, 2025, the Office of Cannabis Management has issued a recall on multiple adult-use cannabis products produced by IndoGro LLC. The regulated cannabis products are being sold through licensed cannabis adult use dispensaries throughout New York State.

The affected products were originally quarantined due to a lack of validity in testing by a former permitted laboratory. The Office authorized a re-test of the products, and nine (9) lots failed due to the presence of unallowable pesticides, posing a potential risk to public health and safety.
 

The following products from IndoGro LLC (License # OCM-MICR-24-000099) are affected:

Dispensaries and distributors must cease distribution and sales of the affected products immediately. The products above may also go by names that may include Indi, Grow by Indi, Our Creation and Grow with Us.

The presence of unallowable pesticides in cannabis products demonstrates a testing violation under 9 NYCRR §123.6(h) for which the Office of Cannabis Management may issue a recall pursuant to 9 NYCRR §133.4.

This recall is a precautionary measure. The Office has not received any reports of adverse effects caused by the consumption of these products. Investigation into this matter is ongoing.

If you are a consumer who purchased any product lots, indicated in the table, produced by IndoGro LLC and you wish to return the recalled product, please contact the retail dispensary where you purchased these products. You can return a recalled product even if you have opened it.

The Office would like to remind consumers to report any incidents related to the use of this cannabis product or any other cannabis product by completing an incident form:
 

VIEW INCIDENT REPORT FORM

Seek immediate medical attention or advice if you are currently experiencing a serious or troublesome cannabis-related symptom(s). Call your health care provider or the Poison Center at 1(800) 222-1222.