Recalls

Cannabis product recalls are implemented to remove defective or potentially unsafe products from the market. Recalls may be initiated through one of the following pathways:

1. A licensee or Registered Organization (RO) may initiate a recall.  If a licensee or RO identifies the need for a recall, they must notify the Office of Cannabis Management (Office) at [email protected].
2. The Office may initiate an administrative recall when it becomes aware of an issue with a cannabis product that could adversely affect the health and safety of consumers. 

Recalls can be classified as: 

Level 1 - use or consumption could cause or has caused adverse health consequences

A Level 1 cannabis product recall will be initiated when internal or external sampling, consumer complaint investigations or inspections confirm a strong likelihood that biological, chemical, or physical contamination is found at a level where the product is considered adulterated, misbranded or mislabeled. Examples of contaminants include, but are not limited to: 

• Pathogens
• Undeclared Ingredients
• Chemical Contaminants
• Physical Contaminants
• Mislabeling 

Level 2 – use or consumption is not likely to cause adverse health consequences. 

Reasons for a Level 2 recall include, but not are limited to:  

• Smudged labels
• Product does not meet internal quality specifications
• Labeling or packaging does not meet regulatory requirements 

What should a Licensee or Registered Organization do once a recall has been initiated? 

A licensee or registered organization must notify the Office within 24 hours at [email protected] and a form will be sent requesting additional information.  

Licensees and ROs must have written plans and procedures for all quality assurance concerns, including a recall plan.  They should follow their policy and procedure for the duration of the recall. Additionally, the Licensee and RO will need to provide the Office with a weekly status report for the duration of the recall.  

Who determines the recall classification level? 

The Office will assist with determining the level of the recall.  

How will recalls be communicated to the Public? 

Any recalls the Office is made aware of or that are initiated by the Office will be posted for the public on this webpage. 

A licensee or Registered Organization should be prepared to issue recall notifications to both the public and to all in the supply chain who received the affected products.  

Have an incident with a cannabis product you would like to report? Click the button below to submit a ticket

Report AN Incident 

Current Product Recalls

As of July 14, 2025, the Office of Cannabis Management is issuing a recall on multiple adult-use cannabis products produced by East End Flower Farm LTD.

Following an investigation, the Office determined the products were originally quarantined due to concerns about unreliable testing conducted by Lexachrom Analytical Laboratory, a laboratory that is no longer permitted to test cannabis products. To address these concerns, East End Flower Farm LTD retested one of the three affected lots, which then failed for the presence of pesticides above allowable limits set by OCM. The other two lots subject to this recall were not retested. The Office is therefore issuing a recall for all three (3) lots as a precautionary measure. 

The following products from East End Flower Farm LTD are affected:

These regulated cannabis products are being sold through licensed cannabis adult-use dispensaries throughout New York State. Dispensaries and distributors must cease distribution and sales of the affected products immediately. The products above are sold under the brand name Harvest and feature the product labels shown below: 

The recalled products contained pesticides or have not otherwise been tested in accordance with state testing standards. These products pose a risk to public health and violate multiple state cannabis laws and regulations.

This recall is a precautionary measure. The Office has not received any reports of adverse effects caused by the consumption of these products. Investigation into this matter is ongoing.

If you are a consumer who purchased any of the products produced by East End Flower Farm LTD, indicated in the table above, and you wish to return the recalled product, please contact the retail dispensary where you purchased these products. You can return a recalled product even if you have opened it. 

As of June 25, 2025, the Office of Cannabis Management has expanded a product recall involving multiple adult-use cannabis products produced by IndoGro LLC.

The initial recall, issued on June 11, 2025, stemmed from concerns about invalid testing results submitted by a former OCM-permitted laboratory. Upon retesting, nine (9) product lots were found to contain unallowable levels of pesticides and were deemed unsafe for consumption.

Following additional investigation, the Office has issued a second recall covering 28 more product lots produced by IndoGro. These additional lots were found to have been made using material sourced from an entity that is not licensed by the OCM which is a serious violation of Cannabis Law and public health standards. As such, these products are considered adulterated and pose a potential risk to consumer health and safety.
 

The following products from IndoGro LLC (License # OCM-MICR-24-000099) are affected:

These regulated cannabis products are being sold through licensed cannabis adult-use dispensaries throughout New York State. Dispensaries and distributors must cease distribution and sales of the affected products immediately. The products may also go by names that may include Indi, Grow by Indi, Our Creation and Grow with Us and will feature the INDI logo pictured below. 

The recalled products contained pesticides that are not allowed under New York’s cannabis regulations, which is a violation of state testing standards. The licensee also violated the law by using cannabis from an unlicensed, out-of-state source to produce and sell products in New York. These actions pose a risk to consumer safety and are against multiple state laws and regulations. As a result, the Office has expanded the recall to protect public health.
 

This recall is a precautionary measure. The Office has not received any reports of adverse effects caused by the consumption of these products. Investigation into this matter is ongoing.
 

If you are a consumer who purchased any product lots, indicated in the table, produced by IndoGro LLC and you wish to return the recalled product, please contact the retail dispensary where you purchased these products. You can return a recalled product even if you have opened it.

The Office would like to remind consumers to report any incidents related to the use of this cannabis product or any other cannabis product by completing an incident form.
 

REPORT AN INCIDENT

Seek immediate medical attention or advice if you are currently experiencing a serious or troublesome cannabis-related symptom(s). Call your health care provider or the Poison Center at (800) 222-1222.